Terugbetalingsbeleid

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original undamaged packaging. You’ll also need the receipt / invoice. 

To start a return, you can contact us at borrabelt@gmail.com

Please note that returns will need to be sent to the following address:

Borra Belt Limited
28 Fulbrooks Avenue
London
KT4 7PE 

Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at borrabelt@gmail.com